Support

Where possible, we provide support over privacy-concious channels that support the use of pseudonyms for usernames, and optional email registrations.

Join the community

Join the community

If you would like to chat with us and other community members, head on over to our Discord channel.

Discord Channel
Technical Problems

Technical Problems

If you are experiencing technical issues with the mail client, report them at our GitHub repository.

GitHub Repo
Found a vulnerability?

Found a vulnerability?

We appreciate the efforts of the wider security community, and will work with you to keep Mailyard secure.

Vulnerability Disclosure Policy

Frequently Asked Questions

Billing

What happens if I exceed the amount of space available in my plan?

Your Mailyard account will continue to function as per normal during the grace period of 7 days, within which you will be reminded to upgrade your plan or remove mailboxes.

After grace period, you will no longer be able to perform any additional sync on your mailboxes, but you will continue to have full read access to your existing data as long as you have an active subscription.

What happens when my subscription expires?

If you do not have an active subscription, you will not be able to view, or sync mailboxes. You will be able to login to your account and make payment to turn these abilities back on.

From the date of your expiry, you will be given a 14 days grace period to make payment for the amount due. If oustanding amount is not paid in full, your data will be queued for deletion in accordance with our privacy protections.

Account & Privacy

Will I lose my data when I delete my account?
Yes, when you delete your account, you will be issued a pro-rata refund on the outstanding value if any, and your data will be queued for removal immediately. This action cannot be reversed, and there is no way for Mailyard to recover your data once this is done.
Why can't I reset my password?

When you register your account, your password is not sent to our servers. Instead, your password is used to generate a special key on the client side that is used to encrypt your encryption keys (generated off-server), specifically your Key Encryption Key (KEK). This results in higher security for your encryption keys because your password never leaves your machine.

The unfortunate downside is that we are no longer able to reset your password as we will not be able to decrypt your KEK, which is used to encrypt your Data Encryption Key (DEK), which is used subsequently to decrypt your emails. This is not an issue when changing passwords because you are decrypting with your old password, and re-encrypting them with the new one.

It is vital that you use a password manager to keep your passwords, or that you remember your password because losing your password ultimately means that you lose access to your data.

Email Sync

What's the difference between an archive and a backup?
A backup makes a copy of data that is actively being used; the backup can be used to restore operations in a system in the event of disaster. An archive stores data that you want to safekeep for the long term. Mailyard provides you with the protections of an archival solution with the familiar interface of an email client.
Can I sync emails via IMAP, POP3, etc?
As of this moment, we can only support Gmail via its API as the browser is only capable of establishing HTTP connections. That being said, this will be possible when we release desktop clients that can directly access your data on email servers.
Why are my emails not automatically synced?

This is not possible as your emails are downloaded and processed within your own browser, which enables us to keep our promise of our servers never having any access to your unencrypted data at any point in time.

As such, the ideal use case for Mailyard is a one-time sync of mailboxes that you are going to lose access to for archival purposes. In future, we are looking at building desktop clients that can schedule syncing automatically with your mailboxes.

Start archiving your emails today

Are you paying to keep multiple inactive mailboxes in your G Suite organization? Or perhaps you want to delete your personal Gmail mailboxes, but don't want to lose easy access to your emails.

Archive with Mailyard.

Start your 7-day free trial now

No credit card required.

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Mailyard, by Tinkerbox Studios Pte Ltd © 2019