Where possible, we provide support over privacy-concious channels that support the use of pseudonyms for usernames, and optional email registrations.
If you would like to chat with us and other community members, head on over to our Discord channel.Discord Channel
If you are experiencing technical issues with the mail client, report them at our GitHub repository.GitHub Repo
Your Mailyard account will continue to function as per normal during the grace period of 7 days, within which you will be reminded to upgrade your plan or remove mailboxes.
After grace period, you will no longer be able to perform any additional sync on your mailboxes, but you will continue to have full read access to your existing data as long as you have an active subscription.
If you do not have an active subscription, you will not be able to view, or sync mailboxes. You will be able to login to your account and make payment to turn these abilities back on.
From the date of your expiry, you will be given a 14 days grace period to make payment for the amount due. If oustanding amount is not paid in full, your data will be queued for deletion in accordance with our privacy protections.
When you register your account, your password is not sent to our servers. Instead, your password is used to generate a special key on the client side that is used to encrypt your encryption keys (generated off-server), specifically your Key Encryption Key (KEK). This results in higher security for your encryption keys because your password never leaves your machine.
The unfortunate downside is that we are no longer able to reset your password as we will not be able to decrypt your KEK, which is used to encrypt your Data Encryption Key (DEK), which is used subsequently to decrypt your emails. This is not an issue when changing passwords because you are decrypting with your old password, and re-encrypting them with the new one.
It is vital that you use a password manager to keep your passwords, or that you remember your password because losing your password ultimately means that you lose access to your data.
This is not possible as your emails are downloaded and processed within your own browser, which enables us to keep our promise of our servers never having any access to your unencrypted data at any point in time.
As such, the ideal use case for Mailyard is a one-time sync of mailboxes that you are going to lose access to for archival purposes. In future, we are looking at building desktop clients that can schedule syncing automatically with your mailboxes.
Are you paying to keep multiple inactive mailboxes in your G Suite organization? Or perhaps you want to delete your personal Gmail mailboxes, but don't want to lose easy access to your emails.
Archive with Mailyard.Start your 7-day free trial now
No credit card required.